CQI-20 Effective Problem Solving Course

Course Overview:

This course is designed to provide participants with a comprehensive understanding of the CQI-20 Effective Problem Solving guideline developed by the Automotive Industry Action Group (AIAG). The CQI-20 guideline is a structured approach to identifying, understanding, and resolving problems in a manner that prevents their recurrence. By the end of this course, participants will be proficient in applying the CQI-20 methodology to drive continuous improvement and prevent problem recurrence within their organizations.

Who Should Enroll?

  • Quality managers and engineers
  • Process engineers and managers
  • Team leaders and supervisors
  • Continuous improvement professionals
  • Anyone involved in problem-solving or quality improvement initiatives

Course Content:

  1. Introduction to CQI-20 Effective Problem Solving:
    • Overview of the CQI-20 guideline and its importance in the automotive industry
    • Understanding the principles of effective problem-solving
  2. The Problem-Solving Process:
    • Detailed walkthrough of the CQI-20 problem-solving process
    • Stages including problem definition, root cause analysis, solution implementation, and verification
  3. Tools and Techniques for Problem Solving:
    • Introduction to various tools used in the problem-solving process, such as 5-Whys, Ishikawa Diagrams, and Pareto Analysis
    • Guidance on selecting and applying the right tools at each stage
  4. Root Cause Analysis:
    • Techniques for identifying the true root causes of problems
    • Avoiding common pitfalls in root cause analysis
  5. Developing and Implementing Solutions:
    • Strategies for developing effective and sustainable solutions
    • Planning and managing the implementation of solutions
  6. Preventing Recurrence:
    • Methods for ensuring that problems do not recur
    • Establishing controls and updating standards
  7. Team Dynamics and Problem Solving:
    • The role of teamwork in effective problem-solving
    • Communication and leadership skills for problem-solving teams
  8. Case Studies and Real-World Applications:
    • Analysis of real-world problem-solving scenarios
    • Discussion of best practices and lessons learned from industry

Advantages of the Course:

  • Enhanced Problem-Solving Skills: Equip yourself with a structured methodology for effectively solving problems and preventing their recurrence.
  • Improved Product and Process Quality: Apply these skills to improve the quality and reliability of products and processes.
  • Increased Efficiency: Reduce waste and increase efficiency by effectively identifying and addressing the root causes of problems.
  • Competitive Advantage: Gain a competitive edge by fostering a culture of continuous improvement and effective problem-solving.


Participants who successfully complete the course will receive a certificate of proficiency in CQI-20 Effective Problem Solving.This CQI-20 Effective Problem Solving course is crucial for professionals in the automotive industry and other sectors where quality and continuous improvement are paramount. The course is designed to provide participants with the skills and knowledge to effectively solve problems using a structured and disciplined approach. Participants will leave the course with the ability to lead problem-solving efforts, drive continuous improvement, and make a significant impact on their organization’s operational excellence and customer satisfaction. With the tools and techniques learned from this course, professionals will be well-equipped to tackle challenges effectively and contribute to their organization’s success.

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