CQI-14 Automotive Warranty Management Course 

Course Overview:

This course is designed to provide participants with a comprehensive understanding of the CQI-14 Automotive Warranty Management Guideline as it relates to the IATF 16949 standard and AIAG (Automotive Industry Action Group) requirements. The course aims to equip participants with the knowledge and skills necessary to effectively manage and improve warranty processes within the automotive industry. Participants will learn how to reduce warranty costs, enhance customer satisfaction, and ensure compliance with industry standards.

Who Should Enroll?

  • Quality managers, engineers, and professionals responsible for warranty management and improvement
  • Warranty managers and analysts
  • Suppliers and manufacturers aiming to meet IATF 16949 standards and AIAG requirements
  • Anyone interested in understanding warranty management in the context of IATF 16949 and AIAG guidelines

Course Content:

  1. Introduction to CQI-14 Automotive Warranty Management and IATF 16949:
    • Overview of the CQI-14 Automotive Warranty Management Guideline and its importance in the automotive industry
    • Understanding how warranty management supports compliance with IATF 16949 and AIAG requirements
  2. Warranty Management Principles and Methodology:
    • Detailed explanation of Warranty Management principles, approach, and methodology
    • Understanding the Warranty Management lifecycle, from warranty data collection to improvement actions
  3. Data Collection and Analysis:
    • Strategies for effective collection and analysis of warranty data, including customer feedback, returns, and failure modes
    • Techniques for identifying trends, root causes, and common warranty issues
  4. Root Cause Analysis and Corrective Actions:
    • Conducting root cause analysis to determine the underlying reasons for warranty claims
    • Developing and implementing effective corrective actions to address identified issues
  5. Continuous Improvement and Prevention:
    • How Warranty Management contributes to continuous improvement and prevention of warranty claims
    • Strategies for implementing proactive measures to reduce warranty costs
  6. Customer Satisfaction and Communication:
    • Understanding the impact of warranty management on customer satisfaction
    • Effective communication with customers and stakeholders regarding warranty issues and resolutions
  7. Warranty Cost Reduction:
    • Techniques for identifying cost-saving opportunities and reducing warranty-related expenses
    • Implementing cost-effective solutions and strategies
  8. Alignment with IATF 16949 and AIAG Guidelines:
    • Ensuring that warranty management aligns with and complements IATF 16949 requirements and AIAG guidelines
    • Integrating warranty management into the overall quality management system
  9. Auditor Competence and Skills:
    • Developing and evaluating auditor competence in Warranty Management
    • Continuous improvement and development of warranty management skills
  10. Challenges and Best Practices:
    • Discussion of common challenges faced in warranty management and strategies to overcome them
    • Sharing best practices and lessons learned from experienced warranty managers
  11. Interactive Workshops and Case Studies:
    • Practical exercises, workshops, and case studies to apply Warranty Management concepts in real-life situations
    • Group discussions and feedback sessions to enhance learning and application

Advantages of the Course:

  • Comprehensive Warranty Management Knowledge: Gain a thorough understanding of the CQI-14 Automotive Warranty Management Guideline and its alignment with IATF 16949 and AIAG requirements.
  • Effective Warranty Management Skills: Develop the skills and knowledge necessary to manage and improve warranty processes.
  • Warranty Cost Reduction: Learn how effective warranty management can reduce warranty-related expenses.
  • Enhanced Customer Satisfaction: Understand the impact of warranty management on customer satisfaction and loyalty.


Participants who successfully complete the course will receive a certificate of completion for CQI-14 Automotive Warranty Management Course in the context of the IATF 16949 standard and AIAG.

This course is essential for professionals and organizations seeking to manage and improve warranty processes in alignment with CQI-14, IATF 16949, and AIAG requirements within the automotive industry. The course is designed to provide a comprehensive understanding of warranty management and equip participants with the skills and knowledge needed to effectively manage warranty processes, reduce warranty costs, and enhance customer satisfaction. Participants will leave the course well-prepared to contribute to warranty cost reduction and quality improvement in their organizations, ultimately ensuring compliance with industry standards and customer expectations.

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